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FAQs

1. How long does it take to ship an order with various outfits?

Please know that turnaround times vary dress to dress. However, we ensure the delivery of your order keeping the following turnaround times in mind.

Special Occasions and Bridal: 40 to 60 days.
Evening and Party Wear: 20-30 days
Casual Wear: 15-20 days.
Please allow 3-5 days to deliver anywhere in the world.

2. Can I amend my order once it is placed?

It depends on what amendments you would like to have. Some amendments can be made even after placing your order. Simply email us and we'll let you know whether amendments can be made in your order or not. However, an order can be amended within 24 hours.

3. Can I cancel my order?
You can cancel your order within 24 hours. After 24 hours once fabric is cut and work started we'll not accept cancellation. Because we offer made-to-measure service fabric once cut to your measurement requirement cannot be used for any other order. Embroidery and colour effects are also made as per your measurement needs. This is the reason our outfits look great and exclusively made for you.

4. Can I add sleeves or suggest any changes to an outfit?

We can certainly incorporate changes and make a custom outfit for you. You can suggest us your sleeves, neckline, hem, trouser or any other changes that you have in mind. All you need to do is tell us your thoughts by email or phone and our team of designers will review your changes and get back to you with expert recommendations. We'll, at the same time, let you know whether your custom changes are cost affective or these can be made at the outfit cost. Once you have got approval for customisation you may proceed to place your order with us. Please do not forget to fill in the additional comments box with your approved custom needs.

What customers say about us!

To read customers' testimonials please click here. 
 

6. I want to place an order with you but it is safe to use my credit card?

Sure we use pay pal for our payment processing rest assure PayPal uses highest level of encryption available in the industry all payment processing transactions are over SSL we do not safe our view credit card information.
You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
Yes we do takes all major credit cards and western union also.

7.I have transferred money through Western Union, what do I do next?
Please email us the 10 digit MTCN number along with your temporary reference number. We would generate your order, once we receive the payments from Western Union

8. I plan to place my order soon can you tell me what measurements do you need?

Please click on" Measurements " to  and follow the guidelines while you are taking your measurements. You may leave some measurement that are only needed for specific outfits in comment box at check out . Make sure you measure carefully and double check with it. It is a good idea to have someone else measures you.

Please keep in mind that you should be wearing normal clothes or undergarments. Jeans and heavy blouses are not recommended while being measured. Lay the tape measure flat against the skin; don't pull it too tight, nor let it droop.

9. I don't know what my measurements are can I suggest my size?

Simply tell us what size do you wear or check our measurement chart at web site and and select your size from there  we'll make your outfit from our provided measurement chart .
 

10. I have placed my order, now what's next?

Your measurement and order specs will be reviewed by our design team. We'll get back to you shortly and request you to double check reconfirm your measurements and additional notes so that we can proceed to your order quickly.

11. I plan to place a huge order, can I get any discount?


If you are placing a huge order for any special occasions we may offer you discount. Simply tell us product names or code and we'll get back to you whether any discount can be offered.

12.Can you deliver to any country in the world?

Yes, we deliver to almost all countries in the world.

13.Can you take Custom Order for Special Occasion, Wedding or Party dress with my specification ?

Custom Order - your very own personalised shopping at www.gulrang.com

gulrang's team of fashion designers are always available to delight you by catering to your various requests.

You may wish to order an outfit which is not showcased at www.Gulrang.com or
you may wish to modify the design (embroidery, pattern, fabric) of a showcased outfit at www.gulrang.com, eg. you may wish to add sleeves to a sleeveless , or
you have a specific occasion coming up, such as a wedding, and you would like our team of designers to design something specifically to your taste. All the above (and more!) can be achieved very easily by placing a Custom Order.
Please follow the steps below to make your very own personalised purchase:

Send us an email describing your requirements in detail with your required out fit picture  Our ability to serve you better will be greatly enhanced by the specific information you are able to provide. Therefore, please do take the time to be as specific as possible.
Based on your requirement, Gulrang's design team will select or design the appropriate outfit that is in tune with your expectation.
You will receive an email with a detailed description of the item(s) requested along with price
After mutual confirmation on price and design, Gulrang.com will send you an email informing the time it will take to make the order.
After the payments are received by us, No matter wherever you are in the world. Your very own personalized outfit will arrive at your doorstep within a short period of time.
It's as simple as that! All you have to do is email Customer Service.

14.How do I know that you have received my payments?

You would receive an email confirmation that we have received your payments along with order number.

15.What is pre-order means?

 pre-order means that we will take order accordingly and confirm your order in 3-4 business days otherwise we will refund 100% money back 

 

Important:

Shipping charges are charged according to the weight of the product, you can check the shipping charges at the view cart page after adding the product in your cart.

Please enter your sizes carefully, there is NO REFUND for custom made dresses.

We make the dresses on order, and according to the sizes, the normal making time is 10-14 days. All orders containing dresses are shipped after 10-14 days.

We prefer "International Courier Shipping" for dresses, which is secure and fast, you will be given an option to choose the shipping method at the final checkout page.